FAQs

We currently ship to the UK.

All orders are processed and dispatched within 48 hours unless advised otherwise. Kindly note that orders are dispatched on working days, i.e. Monday to Friday. No orders are picked up on public holidays or over the weekend.

Please note that orders placed during busy periods like Black Friday, bank holidays, and Christmas might take up to 3-4 days to get processed and dispatched due to the high volumes.

We deliver all orders by DHL or Royal Mail.

We calculate our shipping prices on order value to the UK. Please note that we offer free UK shipping on all orders above £50. So, you wouldn’t have to pay any shipping fees if your order amount exceeds £50. 

Yes, we do offer free shipping in the UK. Customers in the UK enjoy free shipping on all orders over £50 and the orders are sent by Royal Mail or DHL. 

The estimated delivery time for your order depends on when you have placed your order. Our cut-off time is 6:00pm. So, you must try to place your order before the cut-off time to ensure the order is dispatched within 48 hours and you receive it within 3-5 business days. 

However, if orders are placed after Thursday 6:00 pm, it will be dispatched the following Monday. Express orders placed between Thursday 6:00 pm and Sunday 6:00pm are dispatched the following Monday. 

You will find all the information related to the delivery of your products in the order confirmation email. 

The information provided by Royal Mail and DHL is not always accurate. Sometimes, they mark the packages as
delivered before you actually arrive. 

Generally, there’s nothing to worry about, and your package should arrive at your doorstep in a few days. 

However, it is a good idea to check with the neighbours, post office, and family members before escalating the situation. 

We offer a generous return policy that lasts for 14 days from the date of delivery. Once 14 days have passed, we cannot offer you a refund or exchange. For more details on our return policy, please visit our Refund Policy page.

At Shaba, our objective is to do our best to ensure our customers are satisfied with our products. However, we understand there may be occasions when you may need to return the product(s).

Kindly contact our customer service team at info@shabacosmetics.com within 14 days of receiving your order. Ensure the items are returned with all the tags attached and in their original packaging.

Due to hygiene reasons, we do not accept returns on accessories, hair extensions (mainly human hair extensions), ponytails, wigs, clippers, trimmers, scissors, razors, nail polishes, and blades. For more information on non-returnable items, contact us.

Unfortunately, it is not possible to exchange your product(s) once you have placed your order.

Absolutely! We understand the importance of genuine products, and that’s why we only cooperate with trustworthy manufacturers and large, reputable distributors. Our team takes all the necessary steps to ensure every single item in our inventory is 100% genuine. So, shop with confidence, knowing you are getting the real deal.

We carry over 100 brands catering to your unique beauty needs. See the complete list on our website.

We are extremely sorry! We are always working on expanding our selection so we can offer you a wider selection of products and brands. If you cannot find the product or brand you are looking for, kindly contact our Customer Support. We might be able to suggest alternatives or inform you when we plan to stock the product/brand you are interested in the future.

The ability to personalise a product depends on the specific item and the creator. Check the product details for customisation options. Feel free to contact our Customer Support team if you don’t find any details on the product page.

Unfortunately, once an order is processed, we are unable to modify the shipping address.

For security reasons, it is not possible to change the billing address after an order is placed.

However, as long as your shipping address is correct, your order will be delivered. So, you have nothing to worry about!

Unfortunately, we cannot make changes after your order has been processed. If you wish to cancel your order, contact Customer Support.

Absolutely! We will email you the order invoice. If you have not received it or have questions, contact Customer Support.

We understand this can be frustrating and we sincerely apologise for the mix-up. Contact our Customer Support team with your order details and pictures of the received items to get this resolved at the earliest.

Please note that order issues must be reported within 14 days of delivery.

We are extremely sorry to hear some items from your order are missing. Contact our Customer Support within 14 days of delivery to resolve this quickly. To expedite the process, keep your order number and pictures of the products you have received at hand. Our team will help you locate the missing items.

Please note that if the items have been discontinued and we no longer stock them in our online store, we will issue store credit for the amount paid.